FAQ's

WHAT'S A SHOWSH?

I named my line after a nickname that's stuck since high school, following me out west to art school and then back again. 

I ORDERED A PIECE ONLINE. WHEN WILL IT ARRIVE?

Please see our Shipping and Returns section.

DO YOU DO CUSTOM WORK?

Custom design is a bit of a leap of faith, but the reward is in the collaborative effort and the individuality of the end product. I include my commissions in my online portfolio as inspiration to other customers - if you wish to have a piece made that is wholly and exclusively your design, it may be subject to additional fees.

If you would like to discuss your ideas for custom work or to schedule a virtual meeting, please use the contact form and send as many details as possible, including budget, occasion, timeline, and any images that spark your imagination. Turn-around time for custom work depends on my production schedule.  Often projects can be completed within 6 weeks, and rush projects may be accommodated at certain times. Late spring, late summer and early winter are heavy production cycles, and as much lead-time as possible is recommended. 

HOW CAN I KEEP MY SILVER LOOKING GREAT?

These days, most commercial jewellery is machine-coated with rhodium. Traditionally made pieces (including the ones on this site) are solid sterling silver.  Sterling will oxidize naturally as it is exposed to air, mellowing out the tone and lending it a soft patina.  While you are wearing your jewellery, the natural oils from your skin can act as a protective barrier to air exposure. 
Experiences of extreme tarnish are unlikely with proper storage and prevention of exposure to chemicals (hot tubs, cleaning products, etc). The best way to store silver is sealed in a baggie/airtight containers when it's not being worn for long periods. Often a jewellery polishing cloth is enough to bring the sheen back to your piece.
The easiest and gentlest way to clean your jewellery is to use a soft-bristle toothbrush (set it aside for this reason), and a paste made with baking soda and a bit of water.  You can use this mixture along with very hot water (and if you wish, a gentle dishsoap) to scrub most residue and tarnish off your piece. Many commercial jewellery stores will offer professional cleaning as part of their repair services.